Shipping
Canada & US
We aim to ship your order promptly. Most orders leave our studio within 2 to 4 business days and are sent via Canada Post or UPS. Delivery typically takes between 2 and 8 business days, depending on your location.
When your order ships, you’ll receive a confirmation email with tracking details. We offer complimentary shipping on orders over $125 (before taxes and after discounts). For orders under $125, a flat rate of $15 applies.
Please note, we ship Monday through Friday, excluding public holidays.
International Orders
For international orders, please contact us at hello@wylderorganics.com. You will receive an invoice including the total cost, including shipping.
Customs & Duties
Orders shipped outside of Canada will not be charged Canadian taxes but may be subject to taxes, customs fees, or other charges imposed by the destination country. These charges are the responsibility of the customer, and WYLDER cannot be held accountable for additional fees or delays caused by customs processing.
If customs fees or taxes are not paid and the package is returned to us, any costs incurred, including return shipping and applicable fees, will be deducted from your refund.
Returns
Canada
At WYLDER, we craft high-quality products to support your rituals of care and connection. If something doesn’t meet your expectations, we’re here to assist.
We accept returns of new or gently used products, with at least 75 percent remaining, within 30 days of purchase for a full refund. To begin the return process, please email us at hello@wylderorganics.com with your order details. Please note that original shipping fees are non-refundable, and returns of significantly used products may not qualify for a refund.
Eligibility
Our refund policy applies only to products purchased directly from our website. For items purchased at retail locations, we recommend contacting the store directly for assistance. Sale items are final and cannot be returned.
Refund Process
Refunds will be issued to the original payment method. Please allow up to 10 business days from the receipt of your return for processing. We’ll notify you via email once your return is complete.
USA & International Orders
At this time, all sales for USA and international orders are final.